Privacy Policy

This Privacy Policy describes how Sub Zero Repair Austin collects, uses, and shares personal information of users of our website, subzerorepairaustin.com, and customers who use our appliance repair services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, and payment information. We collect this information when you request a service, create an account, or contact us directly.
  • Appliance Information: We collect information about the appliances you need repaired, such as the make, model, and serial number. This helps us diagnose the problem and provide the appropriate repair service.
  • Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information helps us improve our website and provide a better user experience.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior. Cookies are small data files stored on your device that help us remember your preferences and track your activity on our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Services: We use your information to schedule and perform appliance repair services, process payments, and provide customer support. We also use your information to improve our services and develop new features.
  • Communication: We use your information to communicate with you about your service requests, appointments, and account updates. We may also send you promotional emails about our services, but you can opt-out of these emails at any time.
  • Personalization: We use your information to personalize your experience on our website and provide you with relevant content and recommendations.
  • Analytics: We use your information to analyze trends, track user behavior, and measure the effectiveness of our marketing campaigns.
  • Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share your information with third-party service providers who help us operate our business, such as payment processors, customer support providers, and marketing agencies. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. However, we will only do this with your consent.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

4. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving promotional emails from us.
  • Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information transmitted online.
  • Firewalls: We use firewalls to prevent unauthorized access to our systems.
  • Access Controls: We restrict access to personal information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page, and the revised Privacy Policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Sub Zero Repair Austin

[Your Address]

[Your Phone Number]

[Your Email Address]

By using our website and services, you consent to the terms of this Privacy Policy.